Customer Help

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it.

Should the item(s) not work out, make sure to exchange for a preferred size or style. Refunds for unworn items with all the garment tags intact may only be considered under exceptional circumstances.

Shipping & Exchanges

You’ll be asked to select a delivery method during checkout. Shipping is free when you reach the minimum spending amount.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfilment team has received your order. Once your order is fulfilled, you will receive a further email notification with tracking information. 

In the event you chose to send back an item for exchange via a courier company, all further shipping charges will be on customer’s account.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Get in touch

Have questions about your order, or a general enquiry?